Union responses to the offshoring of call centre work

Stevens, A and Shi, E 2009, 'Union responses to the offshoring of call centre work', The International Journal of Interdisciplinary Social Sciences, vol. 4, no. 1, pp. 441-454.


Document type: Journal Article
Collection: Journal Articles

Title Union responses to the offshoring of call centre work
Author(s) Stevens, A
Shi, E
Year 2009
Journal name The International Journal of Interdisciplinary Social Sciences
Volume number 4
Issue number 1
Start page 441
End page 454
Total pages 14
Publisher Common Ground
Abstract There have been common experiences for workers in the Anglo industrialized countries with respect to offshoring. This paper reflects upon the examples of Canada and Australia and examines how the call center industries in each respective country have been impacted by the offshoring of employment, how trade unions have responded and to what extent these responses have been effective. In Australia, trade unions have responded mainly by lobbying the Australian Labor Party for policy and legal changes. In Canada, despite being a country that has largely benefited from the offshoring of call centres, trade unions have nevertheless been compelled to fight for their members' job security. Offshoring has been used as a strategy by Canadian employers to desist industrial action organized by trade unions. The authors conclude that unions should engage in consumer mobilization and labour action to respond to offshoring.
Subject Labour Law
Industrial Relations
Keyword(s) Offshoring
Layoffs
Trade Union
Labour Law
Public Policy
ISSN 18331882
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