User's satisfaction of Kuwait e-government portal: Organization of information in particular

Farhan, H and Sanderson, M 2010, 'User's satisfaction of Kuwait e-government portal: Organization of information in particular', in Marjin Janssen, Winfried Lamersdorf, Jans Pries-Heje, Michael Rosemann (ed.) IFIP Advances in Information and Communication Technology: E-Government, E-Services and Global Process, Brisbane, Australia, September 20-23, 2010, pp. 201-209.


Document type: Conference Paper
Collection: Conference Papers

Title User's satisfaction of Kuwait e-government portal: Organization of information in particular
Author(s) Farhan, H
Sanderson, M
Year 2010
Conference name Joint IFIP TC 8 and TC 6 International Conferences EGES 2010 and GISP 2010: Held as Part of WCC 2010
Conference location Brisbane, Australia
Conference dates September 20-23, 2010
Proceedings title IFIP Advances in Information and Communication Technology: E-Government, E-Services and Global Process
Editor(s) Marjin Janssen, Winfried Lamersdorf, Jans Pries-Heje, Michael Rosemann
Publisher Springer
Place of publication Germany
Start page 201
End page 209
Total pages 9
Abstract Assessing the success of an information system might help in locating weak and strong points of the system leading to the improvement of system under assessment. A popular system evaluation construct is user's satisfaction. Different measuring instruments were developed to assess this construct at the organization environment. In addition to the traditional instruments that were develop to assess information system success, new instruments need to be adapted that can cope with the internet context. This paper presents a measuring instrument that was developed to evaluate Kuwait e-government user's satisfaction while seeking information via Kuwait e-government portal. The instrument was based on several satisfaction factors. The application of this instrument indicated that the suggested factors predict the overall user satisfaction.
Subjects Information Systems not elsewhere classified
Keyword(s) User's satisfaction
e-government portals
Evaluation of information systems
Satisfaction factors.
Copyright notice © IFIP International Federation for Information Processing 2010
ISSN 1868-4238
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