Virtual teamwork and human factors: a study in the cross-national environment

Chou, Y 2012, Virtual teamwork and human factors: a study in the cross-national environment, Doctor of Philosophy (PhD), Management, RMIT University.


Document type: Thesis
Collection: Theses

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Title Virtual teamwork and human factors: a study in the cross-national environment
Author(s) Chou, Y
Year 2012
Abstract There has been considerable research on technical aspects of virtual teams, such as the use of collaborative technologies and computer mediated communication. By contrast, little research has focused on the human aspects of virtual teams such as the way team members cooperate in the context of cross-national boundaries. This study addresses this gap in the literature by exploring key human factors that may influence virtual teams working in the cross-national environment. It intends to answer the two central research questions. 1) What are the main human factors affecting the virtual teamwork in the cross-national environment? 2) Do those human factors have the influential effects? Why or why not? The study applies the Hackman and Morris's (1975) inputs-processes-outputs (l-P-O) model and discusses relevant theories, such as Bundura's social cognitive theory, Nonaka's socialisation, externalisation, combination and internalisation (SECI) knowledge transfer model and Fishbein and Ajzen's theory of reasoned action (TRA), to build the research framework that identifies a number of important human factors affecting virtual teamwork, including individual competencies, knowledge sharing willingness and behaviour, members satisfaction, communication, trust, and leadership. By using the triangulation mixed method, combining both quantitative and qualitative approaches, this study comprehensively discusses research findings to construct a model of multinational virtual teamwork. Research findings can help to fill the gap in academic research and also provide practice applications in business companies.
Degree Doctor of Philosophy (PhD)
Institution RMIT University
School, Department or Centre Management
Keyword(s) Virtual teamwork
human factors
cross-national environment
individual cultural intelligence
individual cultural openness
self-efficacy
knowledge sharing willing
knowledge sharing behaviour
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Created: Tue, 30 Apr 2013, 11:40:26 EST by Brett Fenton
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