A thematic analysis of the critical factors for evaluating the public value of e-government

Thanthri Waththage, K and Deng, H 2011, 'A thematic analysis of the critical factors for evaluating the public value of e-government', in Piet Kommers, Ji-ping Zhang, Tomayess Issa, Pedro Isaías (ed.) Proceedings of the IADIS Internet Technologies & Society 2011, Shanghai, China, 8 - 10 December, 2011, pp. 218-225.


Document type: Conference Paper
Collection: Conference Papers

Title A thematic analysis of the critical factors for evaluating the public value of e-government
Author(s) Thanthri Waththage, K
Deng, H
Year 2011
Conference name IADIS Internet Technologies & Society 2011
Conference location Shanghai, China
Conference dates 8 - 10 December, 2011
Proceedings title Proceedings of the IADIS Internet Technologies & Society 2011
Editor(s) Piet Kommers, Ji-ping Zhang, Tomayess Issa, Pedro Isaías
Publisher IADIS Press
Place of publication Shanghai, China
Start page 218
End page 225
Total pages 8
Abstract This paper presents a theory-driven thematic analysis of the critical factors for evaluating the public value of egovernment in Sri Lanka. A comprehensive review of the relevant literature is conducted for building a theoretic foundation on the identification of the scope of e-government, the source of public value creation, and the kind of public value. Using the qualitative data collected from Sri Lanka, thematic analysis is performed for identifying the critical factors for evaluating the public value of e-government. The analysis reveals that public information online, public services online, information and services through e-enabled counters, user orientation of public service delivery, improving organizational efficiency, openness and responsiveness, enhancing trust, ensuring confidentiality of citizens, achieving social equity, and environmental sustainability are critical factors for evaluating the public value of egovernment.
Subjects Information Systems not elsewhere classified
Keyword(s) Public value
e-Government
Critical factors
Thematic analysis
Sri Lanka
Copyright notice © 2011 IADIS
ISBN 9789728939557
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