A business process improvement framework to facilitate superior SME operations

Khan, Z, Bali, R and Wickramasinghe, N 2008, 'A business process improvement framework to facilitate superior SME operations', International Journal of Networking and Virtual Organisation, vol. 5, no. 2, pp. 155-165.


Document type: Journal Article
Collection: Journal Articles

Title A business process improvement framework to facilitate superior SME operations
Author(s) Khan, Z
Bali, R
Wickramasinghe, N
Year 2008
Journal name International Journal of Networking and Virtual Organisation
Volume number 5
Issue number 2
Start page 155
End page 165
Total pages 11
Publisher Inderscience Publishers
Abstract The present climate that UK companies face is quite volatile. Organisations are now focusing on their core competencies (doing what they are best at) and outsourcing most other activities. Administration functions of some service organisations are also being outsourced to specialists here in the UK and abroad. In order that UK organisations achieve world class levels of competitiveness the DTI's UK Manufacturing Strategy identified an urgent need for the systematic implementation of 'best practices' such as lean practices and other World Class Manufacturing (WCM) methodologies. The paper uses a case study methodology to test and analyse a Small and Medium Enterprise (SME) specific framework. This case study is used to test and validate the Business Process Improvement (BPI) framework.
Subject Business and Management not elsewhere classified
Keyword(s) BPI
Business process improvement
CI
Continuous improvement
Lean manufacturing
Small and medium enterprises
SMEs
WCM
World class manufacturing
DOI - identifier 10.1504/IJNVO.2008.017008
Copyright notice Copyright © 2008 Inderscience Enterprises Ltd.
ISSN 1470-9503
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