BPR complementary competence: definition, model and measurement

Kassahun, A and Molla, A 2013, 'BPR complementary competence: definition, model and measurement', Business Process Management Journal, vol. 19, no. 3, pp. 575-596.


Document type: Journal Article
Collection: Journal Articles

Title BPR complementary competence: definition, model and measurement
Author(s) Kassahun, A
Molla, A
Year 2013
Journal name Business Process Management Journal
Volume number 19
Issue number 3
Start page 575
End page 596
Total pages 22
Publisher Emerald Group Publishing
Abstract Purpose - This paper defines the skills, systems, and technologies developed post-BPR, which we refer as BPR Complementary Competences (BPRCC), and develops and validates a model to evaluate the BPRCC of public sector organizations in developing economies. Design/methodology/approach - The paper, drawing from the complementary competence perspective of the resource based view, defines the BPRCC as a higher order construct composed of the BPR complementary transformational (BPRCTC) and managerial (BPRCMC) competences. Based on Lewis et al.'s (2005) methodology of instrument development, an instrument is developed and validated using a survey data of 209 public sector organizations. Findings - The findings produce a 12 item measurement model. Further, it shows that the BPRCTC is composed of three variables namely BPR-IS alignment competences, continuous process improvement and integration competences and information system delivery competences.
Subject Information Systems Management
Business Information Systems
Keyword(s) BPR
Public Sector Organizations
Developing Economy
Measurement Instrument
Complimentary Competences
Resource based view (RBV)
DOI - identifier 10.1108/14637151311319950
Copyright notice © 2013 Emerald Group Publishing Limited
ISSN 1463-7154
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Created: Mon, 26 Aug 2013, 15:21:00 EST by Catalyst Administrator
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