Value creation in product returns management - A synthesis of the literature

Dapiran, G and Kam, B 2014, 'Value creation in product returns management - A synthesis of the literature', in K. S. Pawar and M. Nkhoma (ed.) Proceedings of the 19th ISL International Symposium on Logistics (ISL2014): Designing Responsible and Innovative Global Supply Chains, Ho Chi Minh City, Vietnam, 6-9 July 2014, pp. 129-137.


Document type: Conference Paper
Collection: Conference Papers

Title Value creation in product returns management - A synthesis of the literature
Author(s) Dapiran, G
Kam, B
Year 2014
Conference name International Symposium on Logistics - ISL2014
Conference location Ho Chi Minh City, Vietnam
Conference dates 6-9 July 2014
Proceedings title Proceedings of the 19th ISL International Symposium on Logistics (ISL2014): Designing Responsible and Innovative Global Supply Chains
Editor(s) K. S. Pawar and M. Nkhoma
Publisher Nottingham University Business School
Place of publication Nottingham, United Kingdom
Start page 129
End page 137
Total pages 9
Abstract Value creation and maximising the appropriation of value vis-a-vis other entities in the supply chain are key aims of any organisation. Studies on the contribution of product returns management to firm value are limited and fragmented. Most have taken the narrow view that value is derived from product disposal activities. This paper synthesises the literature on value and applies the value construct to the product returns process in the business-to-business (B2B) context. The paper reviews the literature on value and distils the applicability of this construct to the management of product returns. The Strategic Profit Model (SPM), which connects an organisation's revenues, costs, and resources to its return on assets based on activities in the forward supply chain, guided the literature synthesis. The value elements were mapped against key elements of the SPM to develop an integrated framework for value creation in the B2B product return chain.
Subjects Logistics and Supply Chain Management
Keyword(s) Value Creation
Product Returns
Supply Chain
Strategic Profit Model
B2B
Copyright notice © Nottingham University Business School, 2014
ISBN 9780853583059
Versions
Version Filter Type
Access Statistics: 99 Abstract Views  -  Detailed Statistics
Created: Thu, 25 Aug 2016, 08:49:00 EST by Catalyst Administrator
© 2014 RMIT Research Repository • Powered by Fez SoftwareContact us