A Balanced Theory of Knowledge Management in Software Process Improvement

Kautz, K, Bjerknes, G and Hansen, B 2017, 'A Balanced Theory of Knowledge Management in Software Process Improvement', in Proceedings of the Australasian Conference on Information Systems, Hobart, Tas, Australia, 4-6 December 2017, pp. 1-12.


Document type: Conference Paper
Collection: Conference Papers

Title A Balanced Theory of Knowledge Management in Software Process Improvement
Author(s) Kautz, K
Bjerknes, G
Hansen, B
Year 2017
Conference name Australasian Conference on Information Systems
Conference location Hobart, Tas, Australia
Conference dates 4-6 December 2017
Proceedings title Proceedings of the Australasian Conference on Information Systems
Publisher Australian Association for Information Systems
Place of publication Hobart, Australia
Start page 1
End page 12
Total pages 12
Abstract Knowledge management (KM) plays a prominent role in IT and software development companies. It is often introduced as part of larger organisational change processes that aim at improving their software development processes. Process improvement in the IT sector has led to the establishment of the software process improvement (SPI) discipline. Based on a study of the KM and SPI literature we offer a framework for how software companies can ground their improvement activities founded on an alignment of KM and SPI. We identify two archetypes of knowledge organisations which we label exemplary and situational and two approaches to process improvement, which we call normative and reflective. Our analysis of the relationship between KM and SPI leads to a proposal for a balanced theory of KM in SPI and provides valuable insights into how meaningful KM can be conducted for process improvements in IT and software organisations.
Subjects Information Systems Organisation
Keyword(s) Knowledge management
Software process improvement
Theory development
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