Creating Emotionally Intelligent Workspaces: A Design Guide to Office Chemistry

Finch, E and Aranda-Mena, G 2020, Creating Emotionally Intelligent Workspaces: A Design Guide to Office Chemistry, Routledge, United Kingdom.


Document type: Book
Collection: Books

Title Creating Emotionally Intelligent Workspaces: A Design Guide to Office Chemistry
Author(s) Finch, E
Aranda-Mena, G
Year 2020
Publisher Routledge
Place of publication United Kingdom
Subjects Design Innovation
Interior Design
Architectural Design
Summary Emotions in the workplace have until recently been seen simply as a distraction. We often think of work as rational, logical and non-emotional. But organisations are waking up to the key role of emotions and affect at work. Emotions influence how we make decisions, how we relate with one another and how we make sense of our surroundings. Whilst organisations are slowly embracing the pivotal role of emotions, designers and managers of workplaces have been struggling to keep up. New insights from hard sciences such as neuropsychology are presenting a radically different interpretation of emotions. Yet workplace designers and facilities managers still rely on measuring non-specific states such as satisfaction and stress. In this book we attempt to capture modern-day interpretations of emotion, looking at emotion in terms of transactions and processes rather than simple cause and effect. We entertain the idea of an emotionally intelligent building as an alternative to the much-hyped intelligent building. The assertion is that we should create environments that are emotionally intelligent. Rather than focusing on the aptitudes or shortcomings of individuals at work, we should place closer attention on the office environment. Its not that we are emotionally disabled its the environment that disables us! The ability of you and me to interpret, control and express emotions may not simply be a result of our own make-up. A radically different outlook considers how our workspace and workplace debilitates or enables our emotional understanding. In the modern workplace there are many innovations that can undermine our emotional intelligence, such poorly implemented hot-desking or lean environments. Contrariwise there are key innovations such as Activity Based Working (ABW) that have the potential to enhance our emotional state. Through a series of unique case studies from around the world, we investigate key concepts that can be used by designers and facilities managers
Copyright notice © 2020 Edward Finch & Guillermo Aranda-Mena
DOI - identifier 10.1201/9780429469558
ISBN 9780429469558
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