Business Process Crowdsourcing: Concept, Ontology and Decision Support

Nguyen, T 2019, Business Process Crowdsourcing: Concept, Ontology and Decision Support, Springer, Germany.


Document type: Book
Collection: Books

Title Business Process Crowdsourcing: Concept, Ontology and Decision Support
Author(s) Nguyen, T
Year 2019
Publisher Springer
Place of publication Germany
Subjects Information Systems Organisation
Summary This book conceptualises and develops crowdsourcing as an organisational business process. It argues that although for many organisations crowdsourcing still implies an immature one-off endeavour, when developed to a more repeatable business process it can harness innovation and agility. The book offers a process model to guide organisations towards the establishment of business process crowdsourcing (BPC), and empirically showcases and evaluates the model using two current major crowdsourcing projects. In order to consolidate the domain knowledge, the BPC model is turned into a heavyweight ontology capturing the concepts, hierarchical relationships and decision-making relationships necessary to establish crowdsourcing as a business process in an organisation. Lastly, based on the ontology it presents a decision tool that provides advice on making informed decisions about the performance of business process crowdsourcing activities.
Copyright notice © Springer International Publishing AG, part of Springer Nature 2019
Keyword(s) design science
ontology
decision support system
BPC
case studies
decision support tool
DOI - identifier 10.1007/978-3-319-91391-9
ISBN 9783319913919
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Created: Tue, 21 Apr 2020, 07:25:00 EST by Catalyst Administrator
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