Impact of emotional intelligence in project management as a measure of performance

Turner, R 2007, Impact of emotional intelligence in project management as a measure of performance, Professional Doctorate, Property, Construction and Project Management, RMIT University.

Document type: Thesis
Collection: Theses

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Turner.pdf Thesis application/pdf 1.92MB
Title Impact of emotional intelligence in project management as a measure of performance
Author(s) Turner, R
Year 2007
Abstract Dr. Turner investigates whether an awareness of Emotional Intelligence competencies (EC) will impact the levels of job satisfaction and general job performance of the individual project team member as a predictor of project outcome. She undertook and constructed an empirical research project based on a project team EC enrichment framework. EC Team enrichment advocates the development of emotional competencies to achieve measurable improvements in job satisfaction and performance. The research was conducted in the United States defense industry environment and surveyed the project team members of a large-scale, dynamic project. This study was experimental in nature and the research was based on a quantitative approach tailored to minimize threats to validity through the use of a control group. Additionally, it involved elements of related qualitative research to interpret findings. An empirically-based, working hypothesis was presented to the effect that, a greater potential of project success can be realized by introducing information on emotional development to enhance behavioral competencies of all project team members. The case study included three distinct phases for pretest, treatment, and post-test. Results support the concept that an introduction to the concept of emotional intelligence can have a statistically significant impact on project performance through improvement of individual ratings for job satisfaction and professional performance.
Degree Professional Doctorate
Institution RMIT University
School, Department or Centre Property, Construction and Project Management
Keyword(s) Emotional intelligence
Project management
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