A review of factors influencing user satisfaction in information retrieval

Al-Maskari, A and Sanderson, M 2010, 'A review of factors influencing user satisfaction in information retrieval', Journal of the American Society of Information Science and Technology (JASIST), vol. 61, no. 5, pp. 859-868.


Document type: Journal Article
Collection: Journal Articles

Title A review of factors influencing user satisfaction in information retrieval
Author(s) Al-Maskari, A
Sanderson, M
Year 2010
Journal name Journal of the American Society of Information Science and Technology (JASIST)
Volume number 61
Issue number 5
Start page 859
End page 868
Total pages 10
Publisher John Wiley & Sons, Inc.
Abstract The authors investigate factors influencing user satisfaction in information retrieval. It is evident from this study that user satisfaction is a subjective variable, which can be influenced by several factors such as system effectiveness, user effectiveness, user effort, and user characteristics and expectations. Therefore, information retrieval evaluators should consider all these factors in obtaining user satisfaction and in using it as a criterion of system effectiveness. Previous studies have conflicting conclusions on the relationship between user satisfaction and system effectiveness; this study has substantiated these findings and supports using user satisfaction as a criterion of system effectiveness.
DOI - identifier 10.1002/asi.21300
Copyright notice © 2010 ASIS&T
ISSN 1532-2882
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